Legal
Privacy Policy
Effective Date: May 21, 2026
RentSucks.com ("we," "us," or "our") is operated by a Texas-licensed real estate brokerage (TREC Broker License # 9011234). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information. By using our website and submitting any forms, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
When you submit a form on RentSucks.com — including our "Get Started" form or "Find a Pro" form — we collect personal information such as your first and last name, phone number, email address, and target ZIP codes. This information is provided voluntarily and is used solely to connect you with licensed real estate and mortgage professionals in your area.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through standard web server logs and, where applicable, cookies or similar tracking technologies.
Cookies and Tracking Technologies
We may use cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site.
2. How We Use Your Information
Connecting You with Professionals
The primary purpose of collecting your personal information is to refer you to licensed Texas real estate agents and mortgage loan officers who specialize in working with first-time home buyers. Your contact information will be shared with one or more professionals in our network who serve your target area.
Communications
We may use your email address or phone number to follow up on your inquiry, confirm your referral, or provide you with educational resources related to the Texas home-buying process. We will not send unsolicited commercial messages unrelated to your inquiry.
Site Improvement and Analytics
Automatically collected data is used in aggregate form to understand how visitors use our site, identify areas for improvement, and ensure the site is functioning properly. This data is not used to personally identify individual visitors.
3. How We Share Your Information
With Licensed Professionals in Our Network
By submitting a form on RentSucks.com, you expressly consent to having your contact information shared with one or more licensed Texas real estate brokers, agents, or mortgage loan officers in our referral network. These professionals are independent contractors and are not employees of RentSucks.com or its affiliated brokerage.
No Sale of Personal Information
We do not sell, rent, or trade your personal information to third-party marketers, data brokers, or unaffiliated companies for their own marketing purposes.
Legal Compliance and Protection
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of RentSucks.com, its users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership.
4. Data Retention
Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements. Inquiry data is generally retained for a period of three (3) years from the date of submission, unless a longer retention period is required by law.
5. Data Security
Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses industry-standard SSL/TLS encryption for data transmitted between your browser and our servers.
No Guarantee of Absolute Security
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to take precautions when sharing personal information online.
6. Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete. To make such a request, please contact us at the information provided below.
Opt-Out of Communications
You may opt out of receiving follow-up communications from us at any time by replying "STOP" to any text message, clicking the unsubscribe link in any email, or contacting us directly. Please note that opting out of our communications does not affect communications from professionals in our network who have independently contacted you.
Texas Privacy Rights
Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA) and other applicable state laws. If you are a Texas resident and wish to exercise any rights afforded to you under applicable state law, please contact us using the information below.
7. Third-Party Links
External Websites
Our website may contain links to third-party websites, including government agencies (such as TDHCA and TSAHC), lenders, and other resources. These links are provided for your convenience and informational purposes only. We do not control the content or privacy practices of third-party websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.
8. Children's Privacy
Not Directed to Minors
RentSucks.com is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete such information.
9. Changes to This Privacy Policy
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website. Your continued use of RentSucks.com following the posting of changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
Questions or Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: RentSucks.com Email: [email protected] Phone: Available on our Contact page TREC Broker License # 9011234